“The Marketplace Operations team, or “M.OPs” as we like to call it, comprises Customer Experience, Trust & Safety, and Marketplace Quality functions – basically stuff to give our Carousellers an easy-to-use and safe marketplace. Functionally, this means we cover technical product support, fraud prevention, ensuring listing quality, building friendships with governments and brands, and just simple listening to our users to find out how we can support them better.

It’s a lot of different roles, but we’re a tight team and everyone helps each other so we all achieve the same goal: helping our users get the best Carousell experience possible.”

– Ridza Salim, Marketplace Operations Lead